Booking terms & cancellation policy.
What happens when you pay, and what happens if your plans change.
Last updated August 31, 2026. Applies to reservations made through moyakhaokho.com or directly with MOYA Khaokho.
1. Booking & payment
A reservation is only held once payment is completed — nothing is booked or charged before that point. Prices are shown in Thai Baht (฿/THB), per night, and already reflect your dates and guest count. Payment is processed by Stripe; MOYA Khaokho never sees or stores your full card number.
Once payment succeeds, you'll receive a confirmation code and a receipt by email. Keep the confirmation code — it's how we (and you) look up your booking.
2. Check-in & check-out
Check-in is from 2:00 PM and check-out is by 11:00 AM, both Indochina Time (Asia/Bangkok). If you're arriving outside these hours, let us know in advance at moyavillakhaokho@gmail.com or +66 86 929 8899 so we can plan around it.
3. Cancellation & refund policy
Free cancellation up to 3 full days before check-in (by 2:00 PM Asia/Bangkok time, 3 days before your check-in date) — full refund to your original payment method.
Inside 3 days of check-in, or a no-show: non-refundable. The full amount paid is retained, since the room was held for you and released too late to rebook.
To cancel, contact us directly — email moyavillakhaokho@gmail.com or call +66 86 929 8899 with your confirmation code. We don't currently offer self-service cancellation online; a member of staff processes every cancellation by hand and, where the booking is still inside the free-cancellation window, issues the refund from there. A cancellation is only effective once we confirm it back to you — an email or voicemail asking to cancel isn't itself a cancellation.
Refunds are returned to the original payment method. Stripe's own processing time applies on top of ours — allow up to 10 business days for it to appear, depending on your bank or card issuer.
Changing your dates instead of cancelling
Contact us before your free-cancellation deadline and we'll do our best to move your stay to new dates, subject to availability at the new dates' rates. A date change requested inside the 3-day window is treated the same as a cancellation.
4. If we have to cancel
In the rare case MOYA Khaokho needs to cancel a confirmed booking (maintenance issue, an error in the system, force majeure), you'll receive a full refund regardless of how close to check-in it is, and we'll help you find alternative dates or accommodation where we can.
5. Property use
MOYA Khaokho is a small, quiet property — please treat the rooms, the villas, and neighboring guests with the same care you'd want shown to your own home. Specific house rules (noise hours, capacity limits, etc.) are shared at check-in. We reserve the right to end a stay early, without refund, for conduct that damages the property or seriously disrupts other guests.
6. Governing law & contact
These terms are governed by the laws of Thailand. For anything not covered here, or any dispute about a booking, contact us first at moyavillakhaokho@gmail.com — most things are easier to sort out directly than formally.
7. Changes to these terms
We may update this page as the property or its policies evolve. The cancellation terms that applied when you paid are the ones that apply to your booking, even if this page changes afterward.
See also our Privacy Policy for how we handle your booking information.